At matbet, we believe gambling should always be fun — never a source of stress, debt, or harm. Our responsible gaming program gives every Filipino player the tools, information, and support they need to keep it that way.
🔧 Player Tools
These tools are built directly into your matbet Account. No need to call anyone — you can set limits, take breaks, or self-exclude anytime, right from your settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your matbet Account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last. When your time is up, matbet will notify you and, if you choose, automatically log you out. It's a simple but powerful way to stay aware of how long you've been playing — especially useful during late-night sessions after a long day in Manila or Cebu.
Enable regular pop-up reminders that show you exactly how long you've been playing and your net win or loss for the session. Reality checks cut through the excitement and give you a clear, honest picture of where you stand — so you can make informed decisions about whether to continue or call it a day.
Need a short break without fully closing your Account? A cooling-off period lets you pause your matbet Account for a defined period — 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. It's a great option if you feel you need a breather but aren't ready for full self-exclusion.
If you feel your gambling is getting out of hand, matbet's self-exclusion tool lets you permanently or temporarily block yourself from the Platform. You can choose a minimum 6-month exclusion or a permanent ban. Once activated, matbet will close your Account, return your remaining balance, and ensure you cannot re-register during the exclusion period.
Set a maximum amount you're comfortable losing in a given period. Once your loss limit is reached, matbet will prevent further wagering until the period resets. This tool is especially helpful for players who want to enjoy the matbet experience without the risk of chasing losses — one of the most common patterns in problem gambling.
⚠️ Know the Signs
Gambling is meant to be entertainment — like watching a PBA game or going to the movies. But for some people, it can become a problem. Here are the signs to watch out for in yourself or someone you care about.
Spending more money on gambling than you can afford, or borrowing money to fund your bets
Feeling restless, irritable, or anxious when you try to cut down or stop gambling
Chasing losses — continuing to bet in an attempt to win back money you've already lost
Lying to family members, friends, or colleagues about how much time or money you spend gambling
Neglecting work, school, family responsibilities, or personal health because of gambling
Using gambling as a way to escape problems, stress, depression, or feelings of helplessness
Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to get more money to bet
Failed repeated attempts to control, cut back, or stop gambling on your own
🧠 Self-Assessment
This is not a clinical test, but an honest self-check. If you answer "yes" to several of these questions, it may be time to use matbet's responsible gaming tools or seek professional support.
Answer honestly. No one else can see your answers — this is just for you.
Have you ever gambled with money that was meant for rent, bills, groceries, or other essential expenses?
Have you ever felt the need to bet larger and larger amounts to get the same level of excitement?
Have you ever tried to win back money you lost by gambling more — and ended up losing even more?
Has gambling ever caused serious problems in your relationships with your family, asawa, or mga kaibigan?
Have you ever felt depressed, hopeless, or considered harming yourself because of gambling-related losses?
Have you ever hidden your gambling activity or lied about how much you've spent or lost?
Do you find it difficult to stop gambling once you've started, even when you planned to play for only a short time?
🚫 Self-Exclusion
Requesting self-exclusion is one of the most important steps you can take if gambling is causing harm. matbet makes the process straightforward and immediate.
Access your Account through the matbet Platform. If you are unable to log in due to distress, contact our support team directly at [email protected] and we will process the exclusion on your behalf.
Navigate to your Account Settings and select the "Responsible Gaming" section. You will find all available tools here, including deposit limits, session limits, cooling-off periods, and self-exclusion.
Choose between a temporary exclusion (minimum 6 months) or a permanent exclusion. We recommend choosing the period that feels right for your situation. You can always contact us to extend a temporary exclusion.
Confirm your request. matbet will immediately restrict your Account and send a confirmation email to your registered address. Your remaining balance will be processed for return within 3–5 business days.
Self-exclusion is a brave and important step, but professional support can make a real difference. We encourage you to reach out to a counselor or support group during your exclusion period to address the underlying causes.
🤝 Our Commitments
Every Account is age-verified. No exceptions, no workarounds.
matbet operates under PAGCOR's responsible gaming framework for Filipino players.
All responsible gaming tools are free and available 24/7 inside your Account.
Our support team is always available to help with responsible gaming requests.